Conflict Management Training Course

Aim

This award prepares students who may be required to control conflict in the work place. This module contributes to the award of SIA licences for security guards and door supervisors.

Who should attend?

The training is suitable for those who work in sectors which deal with the public, such as retail, security, health care and social services.

Qualification

On successful completion of the course, students will receive a certificate of attendance.

Duration

1 Day

Course Structure

The award is structured into 6 Units. To achieve the award, candidates must successfully complete all assessment activities for all units.

Unit 1 Customer Care

Unit 2 Communication Skills

Unit 3 Conflict Management

Unit 4 Situations

Unit 5 Role Play

Register Course Interest

Please register your interest in this course and we will call you back at the earliest opportunity.

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