Aim
This award prepares students who may be required to control conflict in the work place. This module contributes to the award of SIA licences for security guards and door supervisors.
Who should attend?
The training is suitable for those who work in sectors which deal with the public, such as retail, security, health care and social services.
Qualification
On successful completion of the course, students will receive a certificate of attendance.
Duration
1 Day
Course Structure
The award is structured into 6 Units. To achieve the award, candidates must successfully complete all assessment activities for all units.
Unit 1 Customer Care
Unit 2 Communication Skills
Unit 3 Conflict Management
Unit 4 Situations
Unit 5 Role Play
